Perform Factory Maintenance with Microsoft Copilot

This scenario guide teaches maintenance technicians how to use Microsoft 365 Copilot and Copilot Studio to speed up repair and upkeep tasks on the factory floor. Learners discover how to access technical manuals and troubleshooting guides through an AI agent, use photo recognition to identify faulty parts, connect with remote experts via Microsoft Teams, and generate safety checklists and structured work-completion forms—all without leaving their workflow. The guide includes a real implementation case study from Network Rail, showing how these skills translate to real maintenance operations.