Assist Store Associates with Microsoft Copilot

Retail store associates will learn how to use Microsoft Copilot Chat on the shop floor to serve customers more effectively without leaving conversations to search multiple systems. This scenario covers using Copilot to retrieve product specifications and features on the spot, locate products in the store by aisle and shelf, pull up the company return policy for any item, and generate product recommendations tailored to a customer's preferences. After completing this guide, store associates can answer customer questions faster and confidently suggest complementary products during service interactions.