Intro to Using AI in IT Support | Google IT Support Certificate

Part of the Google IT Support Certificate, this beginner module explains how AI is changing day-to-day IT support work: automating routine tasks, assisting with troubleshooting, improving client communication, and writing scripts and documentation. Each concept is followed by a live demonstration. By the end, you will have a clear picture of where AI fits into an IT Help Desk Technician's workflow and how to use it responsibly.