AI Fluency for Small Businesses

Built by Anthropic and PayPal alongside two real small businesses — a Brooklyn butcher shop and an automotive parts rebuilder — this course shows how to put AI to practical use in operations, customer interactions, and back-office tasks. You'll apply the 4D Framework (Delegation, Description, Discernment, Diligence) to the kinds of tasks floor supervisors and operations staff face daily: researching suppliers, handling customer data responsibly, streamlining repetitive workflows, and writing a short honest AI use policy for your team. Four sections build toward a repeatable AI-augmented process your whole business can follow. No technical background needed; you'll need access to any AI chatbot to try the exercises.