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Showing 12 of 43 courses
in Retail
Comparing platforms instead of courses? Read our affordable LMS guide for SMBs before you pick a system for your team.
Microsoft Learn
Course
Empower your workforce with Microsoft 365 Copilot: Customer Service use case
This Microsoft Learn module shows customer service managers how to use Microsoft 365 Copilot to design better support workflows and get more out of every client interaction. You will map an ideal customer support journey using Copilot in Whiteboard, prepare for client support meetings with Copilot in Teams, and build reusable call summary templates in OneNote to speed up post-call documentation. A second exercise walks you through using Copilot's Analyst agent to analyze customer support data, identify recurring issues, and generate insights that help reduce repeat contacts. Practical and beginner-friendly, this module helps retail customer service leaders reduce admin time and coach their teams with data-backed guidance.
beginner
Retail
Microsoft Adoption
Article
A Day in the Life of a HR Manager with Microsoft Copilot
Follow an HR manager through a realistic workday and learn how to use Microsoft Copilot to complete common HR tasks faster. The scenario covers drafting job descriptions in Word using Agent Mode, reviewing job applications in Outlook, scheduling interviews with AI-drafted emails, submitting vacation requests via a Copilot agent, and generating custom interview questions from a candidate's resume. Retail HR managers who handle hiring, onboarding, and scheduling will find every workflow directly applicable to their day-to-day role.
beginner
Retail
Microsoft Learn
Course
Empower your workforce with Microsoft 365 Copilot: HR Use Case
This hands-on Microsoft Learn module teaches HR managers how to use Microsoft 365 Copilot across their core responsibilities: generating manager performance metrics and summary reports in Excel, communicating findings to leadership in Outlook, facilitating collaborative development planning in Loop, building an HR self-service agent with Copilot Studio, and gathering relocation insights using Copilot's Researcher agent. The 13-unit module requires no prior AI experience and gives you practical Copilot skills you can apply immediately in your HR role.
beginner
Retail
Coursera
Course
GenAI for Supply Chain Optimization
This course shows inventory and supply chain teams how generative AI can improve demand forecasting, inventory control, and logistics planning. Retail inventory managers will see practical ways to use AI for smarter stock decisions, better replenishment timing, and more consistent operations across the supply chain.
beginner
Retail
Google Cloud
Course
Vertex AI Search for Retail
Google Cloud's official specialization on Vertex AI Search—a platform purpose-built for retail e-commerce and store operations. Learn AI-powered product search, personalization, recommendation engines, and advanced analytics for customer discovery. Ideal for retail data analysts and tech-forward store managers enhancing the shopping experience.
beginner
Retail
Coursera
Course
AI in Supply Chain
An intermediate-level course from Coursera's AI CERT program on AI's role in modern supply chain management. Master AI applications for inventory management, supplier risk assessment, logistics optimization, and strategic planning. Designed for retail operations managers and supply chain professionals managing complex fulfillment.
intermediate
Retail
Microsoft Adoption
Article
Track Marketing Campaign Performance with Microsoft Copilot
Retail marketing coordinators will learn how to use Microsoft 365 Copilot tools to plan, execute, and measure marketing campaigns more efficiently. This scenario covers using Copilot in Teams to organize planning sessions and set campaign goals, drafting social media posts and email campaigns with Copilot Chat, analyzing performance data with Copilot in Excel to identify what is working and what needs adjustment, scheduling social media publishing with Copilot in Planner, and reviewing campaign results with AI-generated summaries. After this guide, marketing coordinators can manage campaigns with greater data discipline and less manual coordination effort.
intermediate
Retail
Microsoft Adoption
Article
Creating Retail Promotional Materials with Microsoft Copilot
This practical guide shows retail marketing coordinators how to use Microsoft 365 Copilot Chat to create and publish promotional content from start to finish: identifying SEO keywords for seasonal and product campaigns, generating sale flyers and blog posts from product briefs, proofreading marketing copy against specific grammar and brand rules, writing social media headlines and snippets, and repurposing long-form content into LinkedIn or Instagram posts. Sample prompts include 'Identify 10 SEO keywords for a blog post to attract people ages 20–30' and 'Create a flyer for an upcoming Winter sale featuring the following brands and items' — making each content task a one-step Copilot conversation.
beginner
Retail
YouTube
Video
What You Need to Know about AI, Automation & Retail Trends in 2025
This intermediate video helps Merchandising Managers in Retail learn What You Need to Know about AI, Automation & Retail Trends in 2025 with a practical focus on applying AI in Retail, Retail Automation, Retail Trends to everyday work. Part of 'Webinars/Panels' series (56 episodes). By the end, learners will have a clearer understanding of how to use AI in Retail, Retail Automation, Retail Trends to save time, improve quality, and complete common Merchandising Manager tasks with more confidence.
intermediate
Retail
Coursera
Course
Inventory Management
Master inventory management strategies for uncertain retail environments using data science and Microsoft Excel. Learn to calculate safety stock, optimize reorder points, and manage demand variability—essential skills for operations managers and inventory analysts balancing costs and customer satisfaction.
beginner
Retail
Anthropic
Course
AI Capabilities and Limitations
Ever wondered why an AI tool produces a perfect summary one moment, then confidently makes something up the next? This Anthropic course gives you the mental model to understand exactly why — covering next-token prediction, knowledge cutoffs, working memory limits, and how well your instructions actually steer the AI. Six sections pair short explanations with hands-on exercises so you can feel where the AI's edges are, not just read about them. A final diagnostic section teaches you to look at any unexpected output, recognize what went wrong, and apply a targeted fix. No technical background required; no prior AI experience needed.
beginner
Retail
Coursera
Course
AI in Supply Chain Forecasting and Risk Management
Learn how AI transforms supply chain operations through demand forecasting, inventory optimization, and risk management. This beginner-friendly course teaches practical methods for using AI to predict customer demand, automate supply processes, and identify supply chain risks—essential skills for retail store and operations managers managing inventory and fulfillment.
beginner
Retail