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Microsoft Customer Service (with AI)

Coursera beginner 8h 0m 4.7 (0 reviews) course
Learn to deliver AI-powered customer service using Microsoft Dynamics 365 and Power BI. Master complaint resolution, customer engagement strategies, and how to use AI tools to improve response times and customer satisfaction. Ideal for customer support specialists and service operations coordinators looking to leverage AI in their daily work.
#Customer Service #AI Tools #Power BI #Microsoft Dynamics 365 #Conflict Resolution

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