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Courses / Retail / Mastering Generative AI for Customer Service Excellence

Mastering Generative AI for Customer Service Excellence

Coursera beginner 5h 0m 4.7 (0 reviews) course
Harness generative AI tools like ChatGPT to transform customer service operations. Learn prompt engineering, AI workflow automation, email automation, and how to use AI for customer analysis and inquiry handling. Practical modules on ChatGPT implementation for service teams looking to improve response times and personalization.
#ChatGPT #Generative AI #Prompt Engineering #Workflow Automation #Customer Service #Email Automation

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