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Microsoft Learn Course

Introduction to Microsoft 365 Copilot

This beginner course helps Customer Supports in Tech learn Introduction to Microsoft 365 Copilot with a practical focus on applying Microsoft Copilot, Teams, Outlook to everyday work. Meeting summaries, email drafts, catching up on missed threads. By the end, learners will have a clearer understanding of how to use Microsoft Copilot, Teams, Outlook to save time, improve quality, and complete common Customer Support tasks with more confidence.

4.3 (0)

30m

beginner Tech

Microsoft Learn Course

Enhance meeting productivity with Copilot in Microsoft Teams

This beginner course helps Customer Supports in Tech learn how to use Copilot in Microsoft Teams to turn meetings into searchable, interactive summaries. You will learn to summarize meetings, capture action items, and catch up on missed calls — letting support reps stay focused on the customer rather than manual note-taking. By the end, you will have a practical workflow for using Teams Copilot to reduce post-meeting admin time.

4.3 (0)

21m

beginner Tech

Coursera Course

Cloud Security on AWS

Master AWS security fundamentals and best practices for protecting cloud infrastructure. Learn AWS Identity & Access Management, encryption, compliance, and threat detection—essential for cloud security engineers and architects securing AWS deployments in SMB environments.

4.3 (0)

3h 0m

intermediate Tech

Microsoft Learn Course

Secure cloud resources with Microsoft security technologies (AZ-500T00)

Official Microsoft training for securing Azure cloud resources. Master identity management, threat protection, compliance, and governance using Microsoft security technologies—directly applicable to hybrid security scenarios and enterprise Azure deployments for SMBs.

4.3 (0)

4h 0m

advanced Tech

YouTube Video

How I Use ChatGPT as a Data Scientist (4-5 hrs Saved Per Week)

This intermediate video helps Data Scientists in Tech learn How I Use ChatGPT as a Data Scientist (4-5 hrs Saved Per Week) with a practical focus on applying ChatGPT, Data Science, Code Assistance to everyday work. 7-min video covering 7 practical ChatGPT use cases for working data scientists: code explanation, documentation, debugging, EDA, and analysis acceleration. By the end, learners will have a clearer understanding of how to use ChatGPT, Data Science, Code Assistance to save time, improve quality, and complete common Data Scientist tasks with more confidence.

4.3 (0)

7m

intermediate Tech

Microsoft Learn Course

Design and Implement Microsoft Azure Network Solutions (AZ-700T00)

Learn to design and implement secure Azure network solutions from Microsoft. Cover VPC design, network security architecture, and hybrid connectivity—ideal for network engineers and cloud architects planning secure Azure network infrastructure for growing SMBs.

4.3 (0)

4h 0m

advanced Tech

YouTube Video

New AI integration for your SQL databases | RAG, Vector Search, Admin Automation

This intermediate video helps Database Administrators in Tech learn New AI integration for your SQL databases | RAG, Vector Search, Admin Automation with a practical focus on working with databases, troubleshooting systems, and applying AI to technical operations. Covers AI integration with SQL databases including RAG (Retrieval-Augmented Generation), vector search, and admin automation - all highly relevant to DBAs adopting AI tooling. By the end, learners will have a clearer understanding of how to use AI, SQL, Database Administration to save time, improve quality, and complete common Database Administrator tasks with more confidence.

4.3 (0)

13m

intermediate Tech

YouTube Video

Intro to Using AI in IT Support | Google IT Support Certificate

Part of the Google IT Support Certificate, this beginner module explains how AI is changing day-to-day IT support work: automating routine tasks, assisting with troubleshooting, improving client communication, and writing scripts and documentation. Each concept is followed by a live demonstration. By the end, you will have a clear picture of where AI fits into an IT Help Desk Technician's workflow and how to use it responsibly.

4.3 (0)

24m

beginner Tech

OpenAI Academy Article

ChatGPT for IT

Learn how IT help desk teams can use ChatGPT to summarize logs, draft troubleshooting steps, prioritize tickets, and explain technical fixes in plain language. The prompts are aimed at day-to-day support work, from onboarding and asset inventory to security and vendor evaluations, so you can reduce repetitive admin while keeping responses clear and useful.

4.3 (0)

20m

beginner Tech

YouTube Video

How to 10x Your Productivity as a PM with AI Tools

This intermediate video helps Product Managers in Tech learn How to 10x Your Productivity as a PM with AI Tools with a practical focus on prioritizing ideas, drafting requirements, and turning customer insight into product decisions. Video 2 rHZuxQteFQk is public, embeddable, 1h19m47s (). By the end, learners will have a clearer understanding of how to use ChatGPT, Claude, AI Co-pilots to save time, improve quality, and complete common Product Manager tasks with more confidence.

4.3 (0)

50m

intermediate Tech

YouTube Video

ChatGPT Prompts That Will Replace 99% of Project Management Work (AI for Project Managers)

This beginner video helps Project Managers in Tech learn ChatGPT Prompts That Will Replace 99% of Project Management Work (AI for Project Managers) with a practical focus on planning work, communicating status, and improving delivery workflows. Covers 7 practical PM use cases with real ChatGPT prompts. By the end, learners will have a clearer understanding of how to use ChatGPT, Project Planning, Risk Management to save time, improve quality, and complete common Project Manager tasks with more confidence.

4.3 (0)

11m

beginner Tech

YouTube Video

How to Use ChatGPT as a Scrum Master to Write User Stories

This beginner video helps Scrum Masters in Tech learn How to Use ChatGPT as a Scrum Master to Write User Stories with a practical focus on applying ChatGPT, Scrum, Agile to everyday work. Covers writing user stories with ChatGPT - a core Scrum Master ceremony task. By the end, learners will have a clearer understanding of how to use ChatGPT, Scrum, Agile to save time, improve quality, and complete common Scrum Master tasks with more confidence.

4.3 (0)

15m

beginner Tech

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