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Microsoft Adoption Article

Return Fraud Detection Agent: AI-Powered Loss Prevention with Microsoft Copilot

This scenario guide teaches loss prevention specialists how to deploy a Microsoft Copilot Studio agent that automatically identifies suspicious return activity before it becomes a significant revenue loss. Learners discover how to integrate point-of-sale and e-commerce transaction data, configure the agent to detect irregular return frequencies and volumes, cross-reference patterns against customer history, and set up automated fraud alerts and reports. The scenario provides a practical framework for shifting from manual exception reviews to proactive, AI-assisted fraud prevention.

4.7 (0)

20m

intermediate Retail

Coursera Course

Introduction to AI for Sales Professionals

This beginner course helps Sales Associates in Retail learn Introduction to AI for Sales Professionals with a practical focus on preparing customer conversations, answering product questions, and improving follow-up communication. Practical AI-for-sales content directly applicable to retail associates. By the end, learners will have a clearer understanding of how to use AI, Sales, Customer Service to save time, improve quality, and complete common Sales Associate tasks with more confidence.

4.7 (0)

2h 0m

beginner Retail

Microsoft Learn Course

Discover AI for Leaders in Retail

This beginner course helps Visual Merchandisers in Retail learn Discover AI for Leaders in Retail with a practical focus on applying Microsoft Copilot, Retail AI, Merchandising to everyday work. Merchandising/display AI use cases are present but not the focus. By the end, learners will have a clearer understanding of how to use Microsoft Copilot, Retail AI, Merchandising to save time, improve quality, and complete common Visual Merchandiser tasks with more confidence.

4.3 (0)

3h 5m

beginner Retail

Microsoft Adoption Article

Craft Targeted Marketing Campaigns with Microsoft Copilot

Retail marketing managers will learn how to use Microsoft 365 Copilot across the full campaign lifecycle — from identifying the right audience to reviewing campaign results. The scenario covers prompting Copilot Chat to recommend customer segmentation options, using Copilot in Teams to brainstorm campaign ideas and assign tasks, drafting blog posts, social media updates, and email copy with Copilot Chat, building a custom Copilot Studio agent to query campaign ROI from sales data, and running collaborative campaign reviews with AI-generated summaries. After this guide, marketing managers can launch more personalized campaigns in less time.

4.3 (0)

30m

intermediate Retail

Microsoft Adoption Article

Optimize Retail Supply Chain Management with Microsoft Copilot

This scenario guide shows retail operations and supply chain managers how to use Microsoft 365 Copilot to handle the daily flow of supplier communications, contracts, and inventory oversight. The six-task workflow covers summarizing supplier emails, drafting urgent responses to shipment delays, reviewing purchasing agreements for risk gaps, managing contract e-signing, validating marketing copy against supplier descriptions, and monitoring inventory across ERP, WMS, and POS systems. Operations managers finish with a practical set of Copilot workflows that turn hours of manual supplier and inventory processing into minutes.

4.3 (0)

25m

beginner Retail

Coursera Course

Generative AI: Boost Your Sales Career

This beginner course helps Sales Associates in Retail learn Generative AI: Boost Your Sales Career with a practical focus on preparing customer conversations, answering product questions, and improving follow-up communication. Paced for non-technical front-line staff without prior AI experience. By the end, learners will have a clearer understanding of how to use Generative AI, Sales, ChatGPT to save time, improve quality, and complete common Sales Associate tasks with more confidence.

4.3 (0)

2h 30m

beginner Retail

Coursera Course

GenAI for Customer Support

This beginner course helps Sales Associates in Retail learn GenAI for Customer Support with a practical focus on preparing customer conversations, answering product questions, and improving follow-up communication. This course teaches AI-assisted customer interaction patterns directly applicable to in-store and chat-based retail support scenarios. By the end, learners will have a clearer understanding of how to use Generative AI, Customer Support, Returns to save time, improve quality, and complete common Sales Associate tasks with more confidence.

4.3 (0)

1h 30m

beginner Retail

OpenAI Academy Article

ChatGPT for Marketing — Use Cases and Prompt Guide

This OpenAI Academy prompt guide gives marketing coordinators a ready-to-use set of ChatGPT prompts organized across five core areas: campaign planning and strategy, competitive and market research, content and creative development, data analysis and optimization, and visual and brand communication. Each prompt is formatted for real workplace tasks — drafting campaign timelines, creating social post series, summarizing survey results, and refreshing brand identity concepts — with a direct 'Try it in ChatGPT' link to apply each prompt immediately. A practical reference you can return to on any project.

4.3 (0)

30m

beginner Retail

Microsoft Learn Course

Boost Your Productivity with Microsoft Copilot

This beginner course helps Store Managers in Retail learn Boost Your Productivity with Microsoft Copilot with a practical focus on drafting shift notes, improving product explanations, and supporting daily store decisions. Practical for managers who draft schedules, write performance notes, respond to emails. By the end, learners will have a clearer understanding of how to use Microsoft Copilot, Word, Outlook to save time, improve quality, and complete common Store Manager tasks with more confidence.

4.0 (0)

1h 0m

beginner Retail

Microsoft Learn Course

Empower your workforce with Microsoft 365 Copilot: Customer Service use case

This Microsoft Learn module shows customer service managers how to use Microsoft 365 Copilot to design better support workflows and get more out of every client interaction. You will map an ideal customer support journey using Copilot in Whiteboard, prepare for client support meetings with Copilot in Teams, and build reusable call summary templates in OneNote to speed up post-call documentation. A second exercise walks you through using Copilot's Analyst agent to analyze customer support data, identify recurring issues, and generate insights that help reduce repeat contacts. Practical and beginner-friendly, this module helps retail customer service leaders reduce admin time and coach their teams with data-backed guidance.

4.0 (0)

1h 26m

beginner Retail

YouTube Video

ChatGPT Google Sheet: Inventory Management System and Inventory Dashboard (Part 1)

This intermediate video helps Inventory Managers in Retail learn ChatGPT Google Sheet: Inventory Management System and Inventory Dashboard (Part 1) with a practical focus on applying ChatGPT, Inventory Management, Google Sheets to everyday work. Description includes Google Sheets template, Apps Script code, and Google Drive folder links for viewer download. By the end, learners will have a clearer understanding of how to use ChatGPT, Inventory Management, Google Sheets to save time, improve quality, and complete common Inventory Manager tasks with more confidence.

4.0 (0)

23m

intermediate Retail

Microsoft Adoption Article

Track Marketing Campaign Performance with Microsoft Copilot

Retail marketing coordinators will learn how to use Microsoft 365 Copilot tools to plan, execute, and measure marketing campaigns more efficiently. This scenario covers using Copilot in Teams to organize planning sessions and set campaign goals, drafting social media posts and email campaigns with Copilot Chat, analyzing performance data with Copilot in Excel to identify what is working and what needs adjustment, scheduling social media publishing with Copilot in Planner, and reviewing campaign results with AI-generated summaries. After this guide, marketing coordinators can manage campaigns with greater data discipline and less manual coordination effort.

4.0 (0)

30m

intermediate Retail

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