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Showing 12 of 258 courses
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Microsoft Adoption
Article
Recall Management with Microsoft Copilot for Quality Teams
Quality engineers and quality assurance managers in manufacturing will learn how to use Microsoft 365 Copilot to manage product recalls efficiently from detection through resolution. The scenario covers using Copilot Chat to review regulatory documents and identify next steps when a quality issue is detected, using Copilot in Excel to extrapolate risk categories from customer purchase data, drafting recall notifications and stakeholder communications with Copilot in Outlook, and coordinating recall logistics across legal and transportation teams. After this guide, quality professionals can respond to recalls faster and with less manual effort.
intermediate
Manufacturing
YouTube
Video
Predictive Maintenance Explained
Understand predictive maintenance fundamentals and how AI revolutionizes equipment reliability. Covers reactive vs. preventive vs. predictive maintenance strategies, AI's role in condition monitoring, and practical applications for manufacturing operations.
beginner
Manufacturing
Coursera
Course
ChatGPT for Project Management - Leveraging AI for Success
Master AI-powered project management with ChatGPT. Learn to use LLMs for project planning, timeline creation, risk analysis, and team coordination. This 3-course specialization from Vanderbilt teaches prompt engineering techniques to streamline planning, execution, and team collaboration using generative AI.
beginner
General
Coursera
Course
Microsoft Customer Service (with AI)
Learn to deliver AI-powered customer service using Microsoft Dynamics 365 and Power BI. Master complaint resolution, customer engagement strategies, and how to use AI tools to improve response times and customer satisfaction. Ideal for customer support specialists and service operations coordinators looking to leverage AI in their daily work.
beginner
Retail
Microsoft Learn
Course
Empower your workforce with Microsoft 365 Copilot: Executives Use Case
This Microsoft Learn module teaches finance leaders and C-suite executives how to use Microsoft 365 Copilot to handle the information overload of strategic leadership — synthesizing team communications, preparing board-ready reports, and analyzing budgets at speed. Two hands-on exercises walk you through using Copilot in Teams to consolidate project updates and cross-team insights into executive summaries, using Copilot in Word to draft executive briefing reports, using Copilot in Excel to run budget forecast scenarios, and building a Business Insights agent in Copilot Studio that answers on-demand financial questions. By the end, you will have a repeatable Copilot workflow for faster, better-informed executive decisions.
beginner
Finance
Coursera
Course
Mastering Generative AI for Customer Service Excellence
Harness generative AI tools like ChatGPT to transform customer service operations. Learn prompt engineering, AI workflow automation, email automation, and how to use AI for customer analysis and inquiry handling. Practical modules on ChatGPT implementation for service teams looking to improve response times and personalization.
beginner
Retail
Microsoft Adoption
Article
Return Fraud Detection Agent: AI-Powered Loss Prevention with Microsoft Copilot
This scenario guide teaches loss prevention specialists how to deploy a Microsoft Copilot Studio agent that automatically identifies suspicious return activity before it becomes a significant revenue loss. Learners discover how to integrate point-of-sale and e-commerce transaction data, configure the agent to detect irregular return frequencies and volumes, cross-reference patterns against customer history, and set up automated fraud alerts and reports. The scenario provides a practical framework for shifting from manual exception reviews to proactive, AI-assisted fraud prevention.
intermediate
Retail
Coursera
Course
Customer Service With ChatGPT And By Creating A Custom GPT
Master ChatGPT and custom GPT creation for retail customer service. This practical course covers using ChatGPT to handle customer inquiries, personalize service, and build custom AI assistants for your store's support operations. Perfect for retail managers and customer service leaders seeking to improve response times and service quality.
mixed
Retail
Microsoft Adoption
Article
Identify New Product and Supplier Options with Microsoft Copilot
This step-by-step guide shows retail merchandising managers how to use Microsoft 365 Copilot Chat to research and evaluate suppliers faster across five workflow stages: rating potential suppliers against key criteria in a comparative table, assessing supplier financial viability and certifications, analyzing customer satisfaction data and online sentiment, verifying product compliance with relevant standards, and drafting vendor communications and internal approval requests. Each stage includes ready-to-use Copilot prompts — for example, 'Create a table rating potential suppliers for [product/category]' — and connects to Microsoft's Prompt Gallery for additional merchandising templates.
beginner
Retail
Coursera
Course
Introduction to AI for Sales Professionals
This beginner course helps Sales Associates in Retail learn Introduction to AI for Sales Professionals with a practical focus on preparing customer conversations, answering product questions, and improving follow-up communication. Practical AI-for-sales content directly applicable to retail associates. By the end, learners will have a clearer understanding of how to use AI, Sales, Customer Service to save time, improve quality, and complete common Sales Associate tasks with more confidence.
beginner
Retail
Microsoft Adoption
Article
Improve Retail Store Operations with Microsoft Copilot Studio
Retail store managers and operations leads will learn how to deploy a Copilot Studio AI agent that gives store associates instant access to product information, customer order details, task lists, and company policies from a single interface. The scenario shows how an agent can retrieve product specs from store documentation, pull live order status from the order management system, create and assign maintenance or incident tickets, and surface time-off and store policies on demand. After this guide, store leaders can see how AI agents reduce the time associates spend switching between applications and empower faster, more confident customer interactions.
intermediate
Retail
Microsoft Learn
Course
Empower your workforce with Microsoft 365 Copilot: Sales use case
This hands-on Microsoft Learn module teaches account executives and B2B sales professionals how to use Microsoft 365 Copilot to accelerate deal cycles from research to close. You will learn to analyze competitors with Copilot's Researcher agent, conduct market research with Copilot Chat, and draft compelling sales documents in Word with personalized outreach emails in Outlook. Two exercises walk through building a full RFP response workflow—creating reusable response templates in Word, analyzing historical bid data in Excel, and automating sales document drafts with a Copilot Studio agent. By the end, you will have a repeatable AI-assisted process for turning competitive intelligence into winning bids faster.
beginner
Tech