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Scaling Support Through Help Desk and Customer Agent
🎓 HubSpot CertifiedLearn how to use HubSpot's help desk workspace and Breeze customer agent to manage channels, tickets, SLAs, and reporting in one workflow. The lesson is useful for customer success leaders who handle escalations, support handoffs, and service-quality follow-up alongside renewal and adoption work. After finishing, learners can set up a more structured AI-assisted support motion that reduces resolution times and improves visibility into customer issues.
Transform business workflows with generative AI
Learn how to apply Microsoft 365 Copilot to recurring business work without writing code. The course is broad, but its customer success audience fit is clear: it focuses on streamlining daily tasks, improving decisions, and using real-world Copilot workflows that can help with account planning, internal coordination, and follow-up execution. A customer success manager can use it as a practical baseline before introducing more role-specific AI playbooks.
Responsible AI for Every Person
This beginner course helps Floor Supervisors in Manufacturing learn Responsible AI for Every Person with a practical focus on drafting shift handovers, SOPs, safety notes, and team communication. Helps prevent over-reliance in safety-critical contexts. By the end, learners will have a clearer understanding of how to use Responsible AI, AI Ethics, Safety to save time, improve quality, and complete common Floor Supervisor tasks with more confidence.